FAQ

GENERAL

 1. Where is LIUMÍ based?
LIUMI is an online-based brand designed for modern, everyday wear. We operate digitally to offer accessible, high-quality pieces worldwide.

2. What currency are your prices in?
All prices are displayed in GBP (£).

3. Do you have a physical store?
At the moment, LIUMÍ is exclusively online.

ORDERS

1. How do I place an order?
Simply choose your item, select your size, and proceed to checkout. You will receive a confirmation email once your order is placed.

2. Can I change or cancel my order?
We process orders quickly, but if you contact us immediately after placing your order, we will do our best to assist.

3. I didn’t receive a confirmation email. What should I do?
Please check your spam or promotions folder. If you still can’t find it, contact us and we will resend it.

SHIPPING

1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery within the United Kingdom typically takes 5–10 business days.

2. Do you offer free shipping?
Yes, we offer free UK shipping on orders over £95.

3. Do you ship internationally?
Currently, we primarily focus on the UK market, but international shipping may be available depending on location. If you need shipping out of the UK, please contact us. 

4. How can I track my order?
Once your order ships, you will receive a tracking number via email.

5. Why is my order taking longer than expected?
Delays can occasionally happen due to high demand or carrier issues. We appreciate your patience and understanding.

RETURNS & REFUNDS

1. What is your return policy?
We accept returns within 30 days of delivery.

2. What items are eligible for return?
Items must be unworn, unused, and returned with original tags and packaging.

3. How do I start a return?
Contact us at info@theliumi.com with your order number and we will guide you through the process.

4. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. When will I receive my refund?
Refunds are processed after we receive and inspect the returned item. This typically takes a few business days.

PRODUCTS

1. How do I choose the right size?
We recommend selecting your usual size. If you prefer a more relaxed fit, consider sizing up.

2. Are your items true to size?
Yes, most pieces are designed to fit true to size.

3. Will items be restocked?
Some of our pieces are limited and may not be restocked. We recommend purchasing while available.

PAYMENTS

1. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure payment options such as PayPal, Apple Pay, and Google Pay.

2. Is my payment information secure?
Yes, all transactions are encrypted and securely processed.

CONTACT

1. How can I contact you?
You can reach us anytime at info@theliumi.com.

2. How long does it take to get a response?
We typically respond within 24 hours.